1. How do I create an account?
To create an account, simply go to the “New Account” page. Enter the required information and click the “Submit” button. When your information is saved, your rewards account will be created and you will be welcomed into the rewards site.
2. Do I need an email address for an account?
Yes, you must have an email address to create an account.
3. I am trying to create a New Account and it keeps telling me that my email address already exists and I need to use another email address. This is the only email address I have. What should I do?
If you receive a message that your email address already exists, this indicates that you have already created a rewards account on a previous date and you will not need to create another one. You will want to log in to the account you have already created. To log in, click the “Home” tab, then “I’m A Member” on the left side of the screen. Enter your email address and password where prompted, click the box to agree to the Terms and Conditions and then click “Login”.
4. What should I do if I forgot my password?
Simply click the “Forgot Password" option under the Login button on the “I’m A Member” page. Enter the email address associated with your rewards account into the email address field, click “Submit” and a new password will be emailed to you to use to log in.
5. How do I earn points?
Eligible accounts will earn points when using your debit card for both in-store and online purchases. You will receive 1 point for every 100 dollars you spend, regardless of whether you are swiping as a debit option or a credit option. In additon, some account holders may receive mailers periodically, offering 100 bonus points for using your debit card 5, 10, 15, 20, or 25 times in one month. To maximize the number of points you will earn, be sure to use your debit card instead of check, cash or credit card.
Eligible accounts can earn additional points through our 50 for 40 program. When you swipe your card 40 times or more in a month, you will receive an additional 50% more points for that month based on the amount of points you earned. For example, if your swipes earned you 10 points, and you swiped more than 40 times, you will receive an additional 5 points that month for a total of 15 points.
You can earn extra points by using the Erie FCU Rewards online eMerchant link when shopping online! Go to the rewards website and click on the link shown in the “Earn More Points” section. By making purchases online through the links provided on the rewards website, you will earn the number of points indicated by each merchant. Your points will be emailed to the email address stored in your account information approximately 45 days after the end of the month of purchase.
6. How do I receive my points?
Points will be mailed on a quarterly basis.
Certificates are tri-folded pieces of mail that say “Your Rewards are Here”. The certificate contains the points you earned for purchases you made in the previous three months.
7. How do I enter a certificate that I have received in the mail?
Log in to your rewards account and click “Enter Certificates” on the left side of the screen. You will see four available boxes to enter certificate numbers. As you enter and save the certificate numbers, the boxes will become blank again and you can continue to add any certificates you have.
8. I am trying to enter a certificate and it is telling me it is Invalid, or “Not Found in the System”. What does this mean?
If you are receiving an error message, this indicates there is a typo somewhere in a certificate number you have entered that is still showing on the screen. As noted, certificates only use the numbers 0 through 9 and lower case letters a, b, c, d, e and f. If you need further assistance verifying your certificate number, please call the Erie FCU Rewards customer service department.
9. I entered a certificate and it says it has “Already Been Claimed”. What does this mean?
This means that the certificate has been added to a rewards account already. Click “Balance” on the left side of the screen and you should find the certificate number there. If you do not see it listed, it may have been added to another rewards account already. Please contact our Erie FCU Rewards customer service department for further assistance.
10. How do I see the points that have been added to my rewards account?
When you log in to the system, click “Balance” on the left side of the screen. Here you will find a list of the certificate numbers, available points and expiration dates for each set of points issued and entered into your rewards account.
11. Do points expire?
The expiration date for your points is noted on each certificate and under the “Expiration Date” column when you click “Balance” in your rewards account. Points will be invalid at 12AM on that date, and cannot be redeemed for a reward. Their value will become 0.
12. What if I lose or misplace my certificate?
Unfortunately, we have no way of tracing your certificate number once it has been issued to you, so we cannot replace lost or stolen certificates. We do apologize for any inconvenience. We suggest you enter your certificate number into your online rewards account immediately upon receipt. Once the points are deposited into your online rewards account, feel free to discard your paper certificate.
13. How do I redeem points for a reward?
You can redeem prizes by clicking on “View or Claim Prize” tab when you are logged in to your rewards account. Simply click on the prize level from which you wish to order and select your reward. Verify the shipping information and click the submit button. Then, confirm your order. Most gifts are shipped to arrive within 3 weeks.
14. Can I send my reward to someone else?
Yes, simply enter a different address in the shipping information and your reward will be shipped to someone else.
15. Do you ship to PO Boxes?
Yes, many of our prizes can be shipped to PO Box addresses. However, if you select a prize that is shipped via FedEx Ground you will be prompted to enter a physical address for delivery, as FedEx does not deliver to PO Box addresses.
16. How do I contact customer service?
Click "Contact Us" for our email address and phone number by our customer service department.
17. Why is my online banking log-in not working on this site?
Your online banking website is a separate website from the rewards website, and your login and password for this site are not the same as your login and password for your financial institution’s online banking system.
18. My family has certificates from several different accounts. Can we combine them all together into one rewards account? Or do we have to have our own individual reward accounts?
We allow certificates from multiple accounts and multiple account holders to be deposited into a single rewards account so you can redeem for a gift faster (in other words, you can “pool” certificates in our program). Just add any certificates you would like to one rewards account and save them.